After completing your booking you should receive a confirmation page with your order number followed by a confirmation email. If you did not receive your confirmation email, we recommend that you check the Spam folder in your email to ensure that your confirmation massage was not auto-filtered to that folder.
If still not received, please contact us using the contact details in the contact page.
Within 72 hours from the time of the reservation you should get an email from us confirming your order.
Any changes may be subject to a cancellation policy as stated below.
To change or cancel your hotel reservation please send us a cancellation request using our contact form.
Be sure to include the following information in your email to Get2Israel Customer Care:
The name of the person making the reservation.
The hotel name and location (city), or other service requested.
The check-in/check-out dates.
The hotel rate.
We will be happy to provide you with a receipt for a past reservation paid through get2israel.com.
To request a receipt for a past trip access the email form from here
In the “Subject” please fill “Trip receipt.”
Enter your order number. The order number is located toward the top of the confirmation email you received from get2israel.
In the “Remark” box, include the following information:.
First and last names of passenger(s)
Travel dates
Destination cities
Reservation number(s)
If you have not received your confirmation email, most likely, we are still processing your order and confirming your bookings with our suppliers.
If it has been more than 72 hours since you made your reservation and you have not received a confirmation email, please contact us using the contact form and include the details of your booking and we'll research the matter.
Be sure to include the following information in your email to Get2Israel Customer Care:
The name of the person making the reservation.
The hotel name and location (city), or other service requested.
The check-in/check-out dates.
The hotel rate.